Shipping

We aim to despatch your order the same day, if your order is received before 2.30pm, Monday to Friday, not including holidays.

Standard Shipping
All orders are sent via our FREE shipping method to addresses in France. This method usually takes 3-10 working days. Please note that your order may take longer to arrive due to the high volume of parcels travelling through the international postal system at this very busy time of year.

Shipping Upgrade
We offer you the choice to upgrade your shipping method to a tracked and insured service that requires your signature, for €7. This shipping method will take approximately 2-5 days. Please note that your order may take longer to arrive due to the high volume of parcels travelling through the international postal system at this very busy time of year.

Christmas

We wish a Merry Christmas to all of our customers. The last date to order so that your order arrives in time for Christmas, is midday on 12th December. We will continue to despatch orders until 24th December but we cannot guarantee they will arrive by Christmas, if ordered after 12th December. Thank you.

Stock

We sometimes aren't able to fulfil orders where stock isn't readily available. If this happens, we will contact you upon the receipt of your order and offer an alternative product or a refund of the item and/or entire order. We will do our very best to make sure our listings are accurate and in stock but from time to time this situation may occur, especial during busy periods.

Payment

We use PayPal (secure server card processing) to process card payments. You do not need to have a PayPal account to be able to pay with a debit or credit card. Payment is debited from your account when your order is placed with thedreambag.fr.

If your payment is made by e-cheque through PayPal, we will not process your order until the payment has cleared. You will be contacted by email after you have placed your order. If you do not receive an order confirmation email, please email us and let us know.

Our 30-day "no quibbles" guarantee

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. Please note: we can only accept the return of opened items if they are faulty and will not reimburse the postage to return goods to us. Please see our website terms and conditions.

Returning items using our 30-day "no quibbles" guarantee is simple. Please contact us at service-client@thedreambag.fr letting us know the reason and we will do the best we can to resolve the matter. Please quote your order number and the reason for the return. Please note - for your protection we recommend that you use a recorded delivery service, as we cannot be held responsible for goods not received.

Faulty Items

You have the right to return a faulty item within 28 days. Please keep all the returns information that accompanies your item, as this will be needed should there be a fault. In the unlikely event that you have a faulty item, please contact us.