By e-mail : service-client@thedreambag.frBy post : 47 Bailey Street, Brynmawr, Blaenau Gwent NP23 4AH. UKBy telephone : +44 2921 25 23 26 (international call rate, english speaking staff)or please fill in the form below.
The sleeping bag I bought is too big. Can I exchange it for a smaller size? Yes, certainly. The address to return the item to is:- 47 Bailey Street, Brynmawr, Blaenau Gwent NP23 4AH. United Kingdom In your package, please include the invoice that was sent along with your order, so that we can identify your item and we will send out the new item when we have received the returned original item.
When will my order arrive? Most orders take between 3 and 10 days to arrive. In December, this is likely to increase due to the high volume of mail and parcels in transit through international postal systems. As your order is dispatched from the United Kingdom, airmail is likely to take longer than usual. If you need your order quicker, we have some items available and despatched by Amazon.fr. Please click here to view availability.
Where is my order? If it has been longer than 10 days since we dispatched your order, please enquire with your local postal delivery office to see if they have a parcel waiting for you. If you upgraded shipping to tracked insured delivery when you ordered, please contact us for the tracking code if we have not already provided it. In all cases, please contact us if your order has not arrived and we will investigate.
Classic Sleeping Bags
